Independent SaaS Intelligence

The destination for
revenue retention

NRR benchmarks, post-sales economics, churn analysis, and earnings拆解 — written for operators who run the numbers, not just present them.

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Positioned to own

Every publication covers growth. We dissect what happens after the sale — the half of the P&L that decides whether your ARR is a compounding asset or a leaky bucket.

Net Revenue Retention as the primary lens
CS economics & unit economics
Operator POV — not investor commentary
No sponsored content, no fluff
What you get

Built for the people
who own the number

Every issue covers one topic with the depth most newsletters give an entire publication. No roundups, no hot takes — just first-principles analysis on the retention economy.

📊
NRR Benchmarks
Cohort-level NRR data, segmentation breakdowns, and what separates 110% from 130%+.
💰
CS Economics
Cost to serve, payback periods, expansion levers, and the unit economics of customer success.
🔄
Churn Analysis
Why customers leave, early warning signals, and the interventions that actually work.
🤖
AI-Native Post-Sales
How AI is rewriting CS, what to automate vs. what to keep human, and what buyers actually want.
📈
Earnings拆解
Reading the earnings call for what's really happening in retention — beyond the prepared remarks.
🎯
Outcome Metrics
From leading indicators to ROI measurement — the metrics that matter and how to instrument them.
Who it's for

The people running
the retention number

Retention is built for the team that owns net revenue retention — the metric that determines whether your next fundraise is a victory lap or a survival round.

SaaS CEO Chief Revenue Officer Chief Customer Officer VP Customer Success Head of CS Ops RevOps Lead VP Sales CS Manager Investors & Operators

Most readers run post-sales at SaaS companies between $5M–$50M ARR. You care about the number, not the narrative.

What operators say

The only newsletter that treats NRR like a serious subject — not a tagline.

Head of CS, $22M ARR vertical SaaS

I forward every issue to my leadership team. The earnings拆解 alone is worth the subscription.

VP Customer Success, $40M ARR PLG

Finally a publication that understands CS economics aren't just 'headcount divided by logos.'

CS Ops Lead, $8M ARR B2B SaaS

Stop reading about growth.
Start understanding retention.

Every week: one rigorous piece on the economics and operations that determine whether your ARR compounds or churns away.

Free forever. 2,400+ operators already in.